CombatTactical's Return Policy:
Please read the following instructions very carefully to insure prompt service! All returns for exchanges and/or refunds must occur within 14 days of receipt of merchandise. After 14 days, this policy becomes null and void. Returns may take up to two weeks to be processed through our Returns Department. The buyer is responsible for all return shipping charges.
WE REQUIRE AN RMA NUMBER. PRIOR TO RETURNING ANY MERCHANDISE YOU MUST EMAIL US THE ITEM #, ITEM DESCRIPTION and REASON FOR RETURN. WE WILL THEN EMAIL YOU AN RMA # (Return Merchandise Authorization). You will need to Clearly Write the RMA # on the outside of the box. Please call or email us first with any questions.
Special Order Items are those that are not normally in stock. These are ordered through the manufacturer on an individual basis. Special Order Items may take longer to ship than In Stock Items. Special Order Items Cannot Be Returned. You will be notified by email if you have ordered a Special Order Item. We must receive an email within 24 hours if you wish to cancel your order. If we do not receive an email our system will automatically place the order, at which point All Sales Final.
We have a no questions asked 14 day return policy. Some restrictions apply. If you are unhappy with your purchase for any reason, please contact us to initiate your return. We will provide you with a RMA number (Return Merchandise Authorization Number). Please package your item back into it's original packaging with a note stating your name, address, phone number and RMA number. You will receive an email confirmation once your return has been processed. Shipping charges are non-refundable. Customer is responsible for all return shipping fees. A 20% Restocking fee will be charged. Some Restrictions apply.
All ammunition is non refundable All Sales Final.
We will recharge the shipping fee for all packages returned to us due to an undeliverable address or Customer Refusal.
OUR RETURNS DEPARTMENT INSPECTS EACH AND EVERY PRODUCT THAT HAS BEEN RETURNED. WE RESERVE THE RIGHT TO REFUSE REFUNDS AND/OR EXCHANGES OF ANY AND ALL RETURNED ITEMS IF ONE OR MORE OF THE FOLLOWING HAS OCCURRED: Obvious Wear & Tear such as scratches or dents on any merchandise; kinks in watch band; tears and holes in garments; scratches on sunglass and/or goggle lenses. Any and all size adjustments such as links removed from watch bands; garments that have been laundered, tailored and/or altered, etc. Dirt, sand, sun and/or water damage, antiperspirant stains, makeup, etc. Obvious odors such as cigarette smoke, perfume or colognes, etc. Protective Packaging or original packaging that has been defaced in any manner, or is absent upon return. Related warranty paperwork, inserts, attached coupons and/or instructions pamphlets are absent. Any DVD or CD that has been opened/taken out of its plastic wrap. Due to Health Code Violations, all medical supplies and medical related items are not eligible for return. Any products that are used for drinking or consumtion are not returnable. Boxer briefs and socks are not eligible for return. Any clothing that touches the body in an way are not eligible for return. These items include gloves, hats, all undergarments, glove liners, helmets etc.. Certain products containing liquid material such as pepper sprays, gun lubricants and cleaning products are not eligible for return .
EXCHANGES:
Items being returned for exchanges MUST be in brand new, resalable condition as clearly stated above. If you return product that is not in its original condition as received, you will be charged a repackaging fee of up to 20% of the retail value of the product. Items returned in damaged/used condition will be rejected.
RETURN FOR REFUND:
A refund will be remitted to you via your credit card account or via company check for the merchandise amount minus the original shipping and handling fees and restocking fees. If you had received FREE SHIPPING on your original order, you will be refunded the merchandise amount minus our shipping/handling costs. A refund confirmation email will be sent to you. Free promotional merchandise associated with your purchase must be included with your return, or we reserve the right to charge your credit card account for the full retail fee of the promotional item. All promotional items must be returned in original, brand-new condition as stated above. A 20% Restocking fee will be charged.
DEFECTIVE MERCHANDISE:
If you are in receipt of an item that is defective, the item must be returned to us within 20 days of the buyer's receipt of defective merchandise. We DO NOT issue Call Tags. Certain manufacturers insist on defective or damaged merchandise being returned directly to them, so you need to check with us first. Once the item has been received and is, in fact, deemed defective by our Returns Department, a new item will be shipped out to you. You will not be charged a reshipment fee.
INTERNATIONAL POLICY FOR DEFECTIVE MERCHANDISE
CombatTactical does not offer any warranty or guarantee on items that are shipped outside of the United States. All warranties are to be handled directly through the manufacturer. Please be advised that many manufacturers will not honor their warranties for customers outside of the United States. For this reason, CombatTactical strongly recommends that customers outside of the United States purchase these products directly from their local dealers. Should a defective item be sent back to CombatTactical without prior consent from the return's department, it will be at the discretion of the return's department to handle the situation accordingly.
CombatTactical, reserves the right and will charge a restocking fee of 20% of the retail value of any and all merchandise that is returned for a refund.
All returned items sent back in used and/or damaged condition will be rejected and sent back to the buyer and charged for the return shipping. If customers reject their return shipment (rejected due to ineligibility), CombatTactical, reserves the right to liquidate the inventory and withhold credit.
All sales are final on Close-out and Blow-out merchandise. These items are not eligible for return and/or exchange.
Warranty Information
CombatTactical does not offer any warranty on any product.
By law, manufacturers are responsible for all warranties they offer with their products. We may assist customers beyond our return period if we have specific arrangements with that manufacturer to do so. In most cases we will provide the customer the means to contact the manufacturer for warranty issues. We will not take items back once our return period has elapsed. At times we may offer an extended warranty for particular items. These offers will only cover the listed items. In all other cases the customer is responsible for dealing with the manufacturer on warranty issues.
Blackhawk Flashlights
If you receive a defective Blackhawk flashlight or your Blackhawk flashlight has a manufacturer's defect, you must contact Blackhawk's repair center directly at 800-694-5263 X 3213. Blackhawk's repair center will be able to determine the nature of the defect, and they will decide whether your light should be repaired or replaced. We cannot accept any defective Blackhawk lights that are sent back to our facility. |
